I am in total agreement with you. It is frustrating that Microsoft cannot quit shooting themselves in the foot especially when it comes to Windows Phone. They seem to be much more interested in supporting the competition (Apple/Android phones and tablets) than their own devices.

I too am wondering if there is any plan to upgrade Sync to work better with Windows Phone 8.1 (at least as well as competing phones)??? Cortana connectivity would be a great addition, as would syncing destinations (like it does with the other phones)

Download Contacts To Ford Sync

My previous Nokia 920 and now my 1020 work well with my 2014 Explorer for most things like Voice Calling and Playing Bluetooth Audio but it frustrates me that I adding a destination is such a pain when I already have it on my phone. I actually set my phone in the cup holder and use it's maps half the time because Sync can't seem to add the destination by voice commands and entering it on the screen is a pain.

Sep 28, 2016 - Phone apps are up to date and according to Ford my Sync is up to date. You said it was specific contacts' texts that weren't coming through.

Download Phonebook To Sync

Unfortunately thus far rather than support Windows Phone Microsoft would rather put out a new update to improve functionality with the competition rather than create an App for their own phone ecosystem. If Microsoft Supported their Phones they might actually start competing in the smart phone market instead of the Blackberry/Flip Phone market.

One other clue for Microsoft might be to work with Wireless Providers? Go into any store or watch the ads for any provider and there is no indication from them that Windows even has a phone unless you are actually looking at it? I was in Costco and Walmart the other day and went to the ATT counter and there was not a single Windows Phone on display. Go to the site 40 phones to choose from and the Featured list the bottom of the page holds the NEW Lumia 635 and HTC 610 after the 2 1/2 year old Galaxy S3 and aging iPhone 5.

Ford Sync Phonebook Download Failed To Server

Hopefully this is not a black hole where people can vent and no one at Microsoft will even know.